Privacy policy
Telecorp Co., Ltd.
Telecorp Co., Ltd. ("we") operates the Telecorp Telepharmacy platform and is the data controller under Thailand's Personal Data Protection Act B.E. 2562 (PDPA). This policy explains what we collect, why, and who sees it when you use our mobile app, website and telepharmacy service. Effective 2026-10-20.
What we collect
- Account details: name, email, phone number, a hashed password and an optional profile photo.
- From LINE, when you sign in with LINE: your display name, profile picture, LINE user ID and, if you allow LINE to share it, your email address. We use the email for receipts and appointment reminders.
- Health information you give us in a request: symptoms, current medicines, allergies, prescriptions and photos you attach. This is sensitive data and is used only to provide pharmacy care.
- Consultation records: chat messages, call start and end times, the pharmacist's notes and dispensing instructions. Calls are not recorded.
- Payment details: amounts, method and the reference from our payment provider (2C2P). We never store your card number.
- Device data: push notification token, device model, app version and crash reports.
Why we use it
- To provide pharmacist consultations, check and dispense medicines, arrange pick-up or delivery, and issue receipts.
- To contact you about your requests and appointments, and to send the notifications you turn on.
- To meet the legal duties of a licensed pharmacy, including keeping dispensing records.
- To keep the service secure, prevent misuse and fix errors.
Who we share it with
- Pharmacists and staff of Telecorp Co., Ltd. handling your request.
- Telecorp Co., Ltd., which runs the software and servers for the pharmacy as a data processor, under a contract that limits it to the pharmacy's instructions.
- Our payment provider (2C2P) for payments and refunds, and our messaging and calling provider (Amazon Web Services) for chat and video calls.
- Public authorities when the law requires it.
- We do not sell your data and we never use health information for advertising.
Retention and security
- Data is stored on servers in the Asia-Pacific region. Each pharmacy has its own database, and every connection is encrypted with TLS.
- Dispensing records and receipts are kept for at least five years as the law requires. Account data is kept while the account is active and deleted within 90 days of closure unless a longer period is required by law.
Your rights
- Under the PDPA you may access, correct, delete or receive a copy of your data, object to or restrict processing, and withdraw consent.
- Request account deletion from the profile screen in the app or by emailing support@telecorpthailand.com. We act within 30 days.
- You may also complain to the Personal Data Protection Committee if you believe we have not followed the law.
Minors
- The service is not intended for people under 20 without a guardian. A guardian may submit requests for a minor from their own account.
Changes and contact
- We may update this policy. For material changes we will tell you in the app before they take effect.
- Data controller contact: Telecorp Co., Ltd., support@telecorpthailand.com.